ITIL Foundation Training Courses

This entry-level course provides an excellent introduction to the latest version (V3) of the IT Infrastructure Library (ITIL). At the end of the course delegates have the opportunity to sit the industry recognised examination - ITIL V3 Foundation.

This course is suitable for anyone who wishes to develop his or her career by attaining a formal qualification in IT Service Management. It is especially beneficial for those individuals who have responsibility for designing and/or implementing Best Practice solutions for IT Service Management. This course is suitable for all levels of IT Staff but being a non-technical course it is also suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.

The following topics will be introduced during the course:

• Introduction
  • Introduction to IT Service Management, the Service Lifecycle and Best Practice
  • Key Principles and Model of IT Service Management
  • Distinction between Functions, Roles and Processes
  • Service Culture
• The Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Operation
  • Continual Service Improvement
• Key Principles & Models of IT Service Management
  • Types of Service Provider
  • The Service V Model
  • The Continual Service Improvement Model
• Processes and Functions
  • Service Portfolio Management
  • Service Level Management
  • Incident Management
  • Change Management

The objectives and basic concepts of Demand, Financial, Service Catalogue, Availability, Capacity, Supplier, Information Security, IT Service Continuity, Service Asset and Configuration, Release and Deployment, Event, Problem & Access Management, and Request Fulfilment are introduced.

AFA's ITIL V3 training is delivered by fully accredited and highly experienced trainers. As well as being fully qualified, AFA trainers also have considerable experience of implementing the Best Practice approaches that we train delegates to use.

This course takes place over three days, including the optional ITIL V3 Foundation examination. Delegates should be aware that considerable evening preparation and consolidation will be required by those who wish to pass the exam.

Courses are only run on an in-house basis. Included in the cost of the course are:

• Joining instructions and pre-course preparation pack
• Printed course material
• Examination fees
• Daytime refreshments

Joining instructions are sent out approximately 2 - 3 weeks before the course start date.

We would be pleased to provide a quote for an in-house event, based on location and delegate numbers. Please contact us for further information.