About AFA - Support

• Profile
• Management
• Consultants
• Support
• Partners
• Testimonials

AFA has a very experienced and long standing team of staff, allowing us to provide an extremely high level of service to both long term and newly established clients alike.

Toni Lewis was the first member of staff to join AFA back in 1996. Toni is now part-time due to other responsibilities but continues to be a fundamental influence in the office.

Sam Hagan began work as a training administrator in June 2000; she continues to work in, and develop the administration office.

Jenna Chapman joined AFA in September 2006 and co-ordinates consultancy assignments, supports courseware development and maintains accreditation standards.

Colin Rae joined us in October 2006, after long term employment within the NHS, Colin now heads up our accounts department.

Natalie Thatcher joined AFA in September 2007 and works full time in the training administration office and is responsible for all exam administration.

Roni Holmes joined AFA in September 2008. She is currently involved in the support of our courseware development and works alongside Jenna.

Katie Kellett joined AFA in February 2009 and has quickly settled into her role. Her main responsibility is the co-ordination of AFA material production and distribution.

AFA's approach to client requirements typically involves a cycle of activity:

• Review of current practices
• Implementation of improved processes
• Training to upgrade skills
• Mentoring of individuals with specific roles
• Audit of benefits gained